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Customer Service

Dedicated to service every step of the way.

At WORLDHOTELS, we know that the secret to a truly great hotel are the people in it: the hotelier, the staff and most importantly the guests. The satisfaction of our guests is our first priority. That's why we have a dedicated customer service team ready to respond to any request you may have: from hotel inquiries to feedback and complaints, to commissions, no-shows and reservations booked through any of our channels.

 

Contact your WORLDHOTELS Global Customer Service Team under customer-services@worldhotels.com or directly:


Enquiries for Europe, Middle East & Africa:
Ms. Irena Scholz-Das · WORLDHOTELS, Head Office · Frankfurt, Germany
Tel.: +49 (69) 660 56-518
Fax: +49 (69) 660 56-197
Email: ischolzdas@worldhotels.com 

 

Enquiries for Asia/Pacific:
Ms. Ivy Siang Yuan Soon · WORLDHOTELS, Asia/Pacific Regional Sales Office · Singapore
Tel.: +65 62 2755-35
Fax: +65 62 2705-65
Email: isoon@worldhotels.com

 

Enquiries for The Americas:
Ms. Deborah Wong · WORLDHOTELS, Americas Head Office New York · USA
Tel.: +1 (212) 83525-52
Fax: +1 (212) 95625-55
Email: dwong@worldhotels.com